What personal data does GoGoTrip & UBT collect?
In the course of providing its Services, GoGoTrip & UBT collects, uses, and discloses personal data. Personal data is any information that can be used to identify you or that we can link to you. You, as traveler, meeting attendee, or user of the Services, may be asked to provide certain personal data when you use our Services, such as:
Travel documentation , names , age, nationality ， passport /visa number ，date of birth, gender ,etc,
Contact information (work and home/mobile phone, email, address);
Payment data, bank account information and credit card
Traveler/attendee arranger and emergency contact names and information;
Traveler/attendee preferences and trip/meeting details (e.g. routings, seat preferences, frequent flyer data, meal preferences, hotel/rail/car/coach and other ground transportation membership data and preferences, special accommodation requests, other personal data supplied by you via your profiles, surveys, or other requests);
Logins, user IDs, employee IDs, passwords, IP addresses, and browsing information.
How does GoGoTrip & UBT collect personal data?
GoGoTrip & UBT collects personal data:
Directly from you when you access various parts of our Services, including when you communicate with us via email ,telephone or other channels;
From other sources, for instance the company which you are an employee of or are otherwise traveling or attending a meeting on behalf of (“Company”), including such Company’s third parties who may send us your personal data on your or your Company’s behalf; and From the network of websites and applications accessible through or utilized by our Services and our company, including third party suppliers (e.g. airlines, hotels, coach company, rail company payment card providers) and our GoGoTrip & UBT related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents. This includes personal data we collect automatically through our websites and applications, for instance by using cookies and similar technologies.
How does GoGoTrip & UBT use personal data?
GoGoTrip & UBT uses personal data to:
Provide its Services and fulfill its obligations to you , your company and travelers/attendees ( travel reservations , flight , train , hotel , coach ,and complete and administer travel/meeting reservations, assist in managing the travel/meeting, etc).
Communicate with you, for instance by email, post, and phone or via our websites or applications and to provide you with customer service.
Understand how our websites and applications are used and provide a customized experience as you use our Services, such as by providing interactive or personalized elements on our Services and providing you with content based on your interests .
We may end you newsletters, marketing emails, and other information or materials that may interest you, as well as showing personalized advertisements.
Generate pseudonymized or aggregated profiles and use such data for reporting and analytic purposes. Carry out our obligations and enforce your, our, or other’s rights as we believe reasonably necessary (e.g. billing and collection, fraud prevention, comply with legal obligations, and respond to legal proceedings or requests from legal authorities and law enforcement or other third parties).
Who do GoGoTrip & UBT disclose personal data to and why?
Personal data collected is shared with or disclosed to:
GoGoTrip & UBT and its related companies, affiliates, subsidiaries, partners, subcontractors, and agents as necessary to fulfill and support the Services, including emergency bookings and assistance, ticket issuance, responding to requests, and assessing or offering promotions.
Companies GoGoTrip & UBT uses to support its business who provide ancillary services (e.g. fulfillment, surveys, storage, statistical analysis, technology, development, credit checks (as applicable)).
Your Company for reporting, auditing, tracking and other purposes as necessary with your Company, including those of its personnel they request we send or make personal data available to.
Third party service providers to complete travel and attendee arrangements and reservations and fulfill the Services (e.g. Global Distribution Systems (GDSs); airlines, trains, rental car and other ground transportation companies, hotels, cruise lines, destination management companies, and other related travel suppliers for booking/ticketing purposes; industry reporting authorities; equipment and technology vendors, including, without limitation, online booking tool providers, meeting registration software providers (including onsite and mobile event management solution providers), and audio visual companies; visa and passport providers; credit card companies and payment collection and processing companies).
Data consolidation companies may also be used by GoGoTrip & UBT or your Company for the purpose of creating reports and related statistics for benchmarking or other related purposes, including, without limitation, utilizing cumulative statistical data, which may incorporate data acquired from your Company for ordinary business purposes customary in our industry and the Services we provide, but without identifying, directly or indirectly, you or your Company.
Do GoGoTrip & UBT disclose personal data across borders?
When sharing with or disclosing personal data to other parties, including to our related companies, affiliates, subsidiaries,, partners, subcontractors, and agents who provide Services and maintain facilities, your personal data may be transferred to other countries (most in EU) with data protection laws providing a lower standard of protection for your personal data than your country.
How does GoGoTrip & UBT store and protect personal data?
Typically, GoGoTrip & UBT stores personal data on its servers and with third party storage providers. GoGoTrip & UBT uses appropriate technical and organizational security measures to protect the personal data GoGoTrip & UBT holds on its network and systems from unauthorized access, disclosure, destruction, and alteration. We conduct periodic reviews of our data collection, storage, processing, and security measures to verify we are only collecting, storing, and processing personal data that is required for our Services and to fulfill our contractual obligations. While we make every effort to protect the integrity and security of our network and systems, we cannot guarantee, ensure, or warrant that our security measures will prevent illegal or unauthorized activity related to your personal data. When using our Services, you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect your personal data, we do not warrant the security of any data and information that you transmit to us over the Internet and you do so at your own risk.
In order to protect your personal data, we kindly ask you to not send us credit card information to us via email. We also encourage you to keep your password confidential and not disclose it to any other person. If you are sharing a computer with anyone you should log out before leaving a site or service to protect access to your password and personal data from subsequent users. Please alert us immediately if you believe your password or any of your personal data has been misused. Please note, we will never ask you to disclose your password or credit card information in an unsolicited phone call or email.
How long does GoGoTrip & UBT keep my personal data?
GoGoTrip & UBT does not knowingly collect personal data from children. Individuals under 18 years of age should not use our Services to submit any personal data about themselves.
What are my rights with respect to my personal data?
You may choose what personal data (if any) you wish to provide to us. However, if you choose not to provide certain details, your experience with some or all of our Services may be affected.
To the extent required by applicable law, you have the right to access your personal data and confirm the processing of your personal data. Also, where applicable, you have the right to rectify inaccuracies or errors, erase, restrict the processing, object to processing, and withdraw consent to processing of your personal data, and where applicable, the right to data portability of your personal data. GoGoTrip & UBT will handle such requests in the time specified by applicable law and where permitted by applicable law, Please send email to email@example.com or firstname.lastname@example.org.
How can I exercise my rights or make complaints?
United Bridge Travel
Attn: United Bridge Travel
City/ Post Code 3062 CE Rotterdam, The Netherlands
Tel: + 31 10 8443086
GoGoTrip & UBT will respond to your requests to the email address or phone number that you have registered with us or we otherwise have on file for you or any other suitable method. Depending on your request, we may review the request with you and/or your Company to assist in resolving and responding to the request.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal data.
European Union Privacy Notice （GDPR）
Who We Are GoGotrip is Operated by United Bridge Europe B.V. is a travel services provider, tour operator , locate in Rotterdam ,the Netherlands. Netherlands Kvk Number : 66234786. United Bridge Europe Bv is the controller of your personal data that collected.
Personal Data is a legal term that describes any information that identifies a particular person and has special meaning under European Union law.
For purposes of the EU's General Data Protection Regulation (GDPR) personal data is any information that can identify you, either directly or indirectly, such as a name, an identification number, your IP address, data about your location, or information about your physical, physiological, genetic, mental, economic, cultural or social identity.
We are providing you this notice because we have collected some of your personal data from you. We collect your data for a variety of reasons, depending on whether you are an employee, a customer, an agent, etc. What is the Legal Basis and Purpose for Holding Your Personal Information?
If you are a customer, an employee, or a job applicant, the personal information we hold, and use is necessary for the performance of the services contract to which you are a party.
If you are a prospective customer, the personal information we collect, and use is necessary for our legitimate interest in providing you with information about the services we offer, and about which you have expressed an interest or that we believe will be of benefit to you.
In some cases, our legal basis for collecting your personal data is because you have expressly consented to our collection and use of your personal information.
How Long Do We Keep Your Personal Data?
If you are a customer, applicant for employment, vendor or agent, we will keep your personal data on an ongoing basis for so long as we have a legitimate interest to inform you of our services, or until our contractual relationship has terminated, as the case may be. We are required to retain certain information in accordance with the law. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.
Your Rights as a Data Subject
You have important rights that you may exercise to protect your personal data. You may access those rights at any time by contacting us at email@example.com
You have the following rights concerning your personal data that we hold and process that you can exercise at any time:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing. Right to judicial review: if we refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in the process below.
Please note: we will not be able to delete information that is required to maintain our business purpose or that is required to facilitate your contract with us. All the above requests will be forwarded on to other parties holding and processing your data where appropriate.
What forms of ID will I need to provide to access this?
We accepts the following forms of ID and validation when information on your personal data is requested: You will need to send an email from the email address account associated with your personal data as stored on our systems.
Under what Circumstances will GoGoTrip & UBT Contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure.
For certain types of personal data, we have asked for your consent to use the data for certain described purposes at the time you provided it. You may withdraw your consent at any time. When you give us your consent, you are giving us permission to process your personal data specifically for the purpose identified in the consent request. Where we ask you for additional personal data, we will obtain your consent to our proposed use of that data where required, and always tell you why and how the information will be used.
You may withdraw consent at any time by sending an email to firstname.lastname@example.org
Sharing with Third Parties
We may pass your personal data on to third-party service providers contracted by GoGotrip & UBT to perform certain services for us, or to collaborate directly with you.
Any third parties ( flights, trains, hotel, etc )that we may share your data with are obliged to keep your details securely, and to use them only for the purposes and to complete the tasks identified within the GoGoTrip & UBT Contractor contract. When they no longer need your data to fulfil this service, they will dispose of the details in line with our procedures. If we wish to pass your personal data onto any additional third parties, we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
International Transfer of Personal Data
GoGotrip & UBT may transfer your personal information within GoGotrip & UBT and/or to other third parties, such as our third-party service providers. Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. When we do so, we transfer the information in compliance with applicable data protection laws. In particular, we have implemented safeguards in the form of standard data protection clauses adopted by the European Commission. The safeguards ensure compliance with the data protection requirements of the GDPR as well as your rights appropriate to the processing of your personal data. You can contacting us at email@example.com and firstname.lastname@example.org
Safeguarding Personal Data
Please refer to the "Safeguarding Personal Information" section above for information about our data security measures.
Who Do I Contact to Lodge a Complaint About How My Personal Data Is Being Handled?
If you wish to raise a complaint on how we handle your personal data, you can contact our Privacy Officer as follows:
By Email: email@example.com
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